The e-Help station is a software product that is used by desktop support staff to provide account management for CompuSec® users when centrally managed by GlobalAdmin. Using e-Help, Helpdesk staff is able to access the user database in GlobalAdmin through the network and assist users when remote challenge response help is required to reset the password.

e-Help connects securely to the GlobalAdmin through an encrypted network link to view the users’ accounts. These Helpdesk staff can only view the account details but will not be able to make any changes as they are given lower security privileges by the Administrator of GlobalAdmin.

Access to the e-Help software is tightly controlled using a 2-factor authentication. The e-Identity® Smartcard and correct password must be entered before the Helpdesk staff can access the software. e-Help is applicable for CompuSec® e-Identity®, CompuSec® Mobile, CompuSec® HSM and FREE CompuSec®.

e-Help is widely used in environments that utilize GlobalAdmin and are supported by the individual Helpdesks, Call Centers and Support Teams.

Retrieval Procedures
When a user forgets his password to access his CompuSec® product, he will first need to execute the 'Help' function in his product to generate the hexadecimal challenge string. After that, he will contact the Helpdesk staff who will request for cognitive verifications of the requestor like user ID, name, department, function, etc before asking for the Challenge String. Once all these are verified true, a Response String will be generated in e-Help. With the correct string, user will be able to reset their password.

> top <